Our Privacy Policy

Founder's Promise: Your Privacy Matters

1. Introduction

Welcome to Purify - Hub of Hope ("we", "us", "our"). We are a Charitable Incorporated Organisation (CIO) registered in England and Wales (Registered Charity Number: [Your Charity Number]).

 

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website (www.purifyhub.org), interact with our services, or support our mission. We are committed to protecting your privacy and handling your data in an open and transparent manner.

 

We are the "data controller" for the information in this policy. Our contact details are at the end of this policy.

 

This policy is written to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

We collect different types of information depending on how you interact with us.

2.1 Information That You Give Us Directly

Personal Details: Your name, email address, postal address, phone number when you sign up for our newsletter, make a donation, or register for an event.

Donation Information: Financial information such as bank account or credit/debit card details to process donations (processed securely by our third-party payment processors, not stored by us).

Communications: Any information you provide when you contact us with inquiries, feedback, or for support.

2.2 Sensitive Personal Data (Special Category Data)

As a mental health charity, we may collect sensitive information if you become a member or use our support services. This may include:

 

Information about your mental and physical health, wellbeing, and personal circumstances.

Information about your race, ethnicity, or sexual orientation for equality monitoring purposes (optional and anonymised where possible).

2.3 Information We Collect Automatically

Technical Data: Your IP address, browser type, operating system, and other technical details when you visit our website.

Usage Data: Information about how you use our website, such as pages visited, time spent on pages, and links clicked. We use cookies to collect this information (please see our Cookie Policy for more details).

3. How We Use Your Information

We use your information for the following purposes, based on a specific legal basis:

4. Who We Share Your Information With

We will never sell your personal data. We will only share it with trusted third parties in the following circumstances:

 

Service Providers: Companies that provide services on our behalf, such as payment processors (e.g., Stripe, PayPal), email marketing platforms (e.g., HighLevel), and website hosting providers. We have contracts in place to ensure they protect your data.

Partners: With your explicit consent, we may share information with our partners (e.g., LiveGood, MWR Life) if you choose to sign up for their services through us.

Safeguarding: If we have a serious concern about your safety or the safety of others, we may be required by law to share information with relevant authorities (e.g., the police, social services). This is a legal and ethical duty.

Legal Requirements: If required by law, a court order, or a regulatory body like the Charity Commission or HMRC.

5. How We Protect Your Information

We take the security of your data very seriously. We have implemented appropriate technical and organisational measures to protect your data from being lost, stolen, or accessed without authorisation.

 

Encryption: Our website uses SSL encryption (HTTPS) to protect data in transit.

Access Control: Access to personal and sensitive data is restricted to trained staff and volunteers who need it to do their jobs.

Data Minimisation: We only collect the data we absolutely need for the stated purpose.

Secure Storage: Sensitive data is stored in secure, encrypted systems with strict access controls.

Training: All staff and volunteers receive data protection and safeguarding training.

6. How Long We Keep Your Information

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

 

Member Data: For the duration of your membership and for a period afterwards in line with clinical governance best practice.

Donation Data: For at least 7 years to comply with HMRC requirements for Gift Aid.

Newsletter Subscribers: Until you unsubscribe from our mailing list.

7. Your Data Protection Rights

Under UK GDPR, you have the following rights regarding your personal data:

 

The right to be informed: To know how we are using your data (which is the purpose of this policy).

The right of access: To request a copy of the data we hold about you.

The right to rectification: To have inaccurate data corrected.

The right to erasure: To have your data deleted (in certain circumstances).

The right to restrict processing: To limit how we use your data.

The right to data portability: To receive your data in a machine-readable format.

The right to object: To object to us processing your data (e.g., for marketing).

Rights in relation to automated decision making and profiling.

 

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website uses cookies to improve your experience. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. For more information, please see our separate Cookie Policy.

9. Links To Other Websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website, so we encourage you to read the privacy statements on the other websites you visit.

10. Changes To This Policy

We may update this policy from time to time. The latest version will always be available on our website. If we make significant changes, we will notify you by email.

11. How To Contact Us Or Make A Complaint

If you have any questions about this privacy policy or how we handle your data, please contact us:

 

•        By Email: [email protected]

•        By Post: 16B Henford, Yeovil, BA20 1TE, Somerset, UK

 

If you are unhappy with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

 

•        ICO Website: www.ico.org.uk

•        ICO Helpline: 0303 123 1113

We are committed to guiding you on your journey to wellness. Whether you’re looking to build mental & emotional strength, resilience or find inner peace and joy, we offer a supportive community to help you rediscover your light.

Purify - Hub of Hope is a Charitable Incorporated Organisation (CIO). Reg Charity No: Pending

© Purify - Hub of Hope. 2026. All Rights Reserved.